Privacy Policy
Privacy Policy
1. Introduction
At Heartland Physiotherapy, we are committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or receive our services.
2. Information We Collect
Personal Information
We may collect personal information such as:
- Name
- Contact details (phone number, email address)
- Health-related information relevant to your treatment
- Appointment and billing information
Non-Personal Information
We may also collect non-identifiable information such as:
- Browser type
- IP address
- Website usage data
3. How We Use Your Information
Your information may be used to:
- Provide and manage healthcare services
- Schedule and confirm appointments
- Communicate with you regarding your care
- Process payments and insurance claims
- Improve our website and services
- Comply with legal and regulatory requirements
4. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. Disclosure of Information
We do not sell or rent your personal information. We may disclose your information only when necessary:
- To healthcare professionals involved in your care
- To insurance providers for billing purposes
- When required by law or regulatory authorities
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse.
7. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.
8. Cookies and Website Usage
Our website may use cookies to enhance user experience and analyze website traffic. You can modify your browser settings to decline cookies if you prefer.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Withdraw consent for certain uses
To exercise these rights, please contact us using the information below.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Heartland Physiotherapy
Mississauga, Ontario
Phone: 905-813-3030
Email: heartlandphysiotherapy@gmail.com
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
